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Welcome to Warehouse Wonders. Below you’ll find answers to some of our most common questions about products, pickup, delivery, payments and ordering.
 

Warehouse Wonders is located at:

1216 Gisborne-Melton Road, Toolern Vale VIC 3337

Local pickup is available for online and in-store purchases.
 

Can I pick up my order?

Yes. Local pickup is available from our Toolern Vale location.

Please wait until your order has been confirmed as ready for collection before travelling to the store. For large or heavy items, please bring a suitable vehicle and appropriate restraints or equipment for safe transport.
 

Do you deliver?

Yes, delivery or freight may be available depending on the product and destination. Smaller products may have shipping options available through the website. Large, heavy, fragile or oversized products may require a custom delivery or freight quote. Contact us if you would like a delivery price before ordering.
 

Do you deliver interstate?

Yes, interstate delivery may be possible for many products.

The cost depends on the item's size, weight, fragility and destination. Some oversized items may require specialist freight rather than a standard courier. Please contact us with the product you are interested in and your postcode so we can investigate suitable options.
 

Why isn't shipping available at checkout for some products?

Some Warehouse Wonders products are too large, heavy or fragile for standard parcel shipping. Items such as large statues, water features, fire pits, furniture and oversized décor may need an individually arranged freight or delivery quote. Contact us and we can discuss the available options.
 

Are all products available in store?

Stock changes regularly and some products can sell quickly. If you are travelling specifically to see or purchase an item, we recommend contacting us beforehand to confirm availability. Products marked as out of stock may return in future shipments.
 

Are the product measurements exact?

We aim to provide accurate measurements wherever possible. Many of our products are decorative, handmade, cast, welded or individually finished, so small variations can sometimes occur. If exact measurements are important for your space, please contact us before purchasing and we can confirm additional details where available.
 

Will my product look exactly like the website photo?

We make every effort to represent products accurately. Because many items are individually finished, variations in colour, texture, markings, patina, paintwork or finish may occur. Screen settings and lighting can also affect how colours appear online.

These small variations can be part of the individual character of decorative products.
 

Are your products suitable for outdoor use?

Many of our products are designed for outdoor display, although suitability depends on the material and individual product.

Exposure to sunlight, rain, moisture and changing weather conditions can naturally affect finishes over time.

If you are unsure whether a particular product is suitable for your intended location, contact us before purchasing.
 

Will metal products rust?

Outdoor metal products can naturally develop surface rust, weathering or patina over time, particularly when exposed to rain and moisture. This can form part of the appearance of certain garden and decorative products. Protective coatings and appropriate maintenance may help preserve the finish for longer.
 

Do water features include pumps?

This varies depending on the individual water feature. Please check the product description or contact us before purchasing if you need confirmation about what is included.
 

Do products come assembled?

Some products are supplied fully assembled, while others may require minor assembly or positioning. Large items may also be transported in separate pieces for safer handling. Please contact us if you need to know how a particular product is supplied.
 

What payment methods do you accept?

The payment methods currently available for online purchases are displayed during checkout. Payment options for purchases made directly with Warehouse Wonders may differ depending on the order. Please contact us if you have a question about payment before purchasing.
 

Can you hold an item for me?

We may be able to hold certain products by arrangement. Because stock can sell quickly, an item is not considered reserved until any agreed deposit or payment requirements have been completed. Contact us to discuss the item you would like held.
 

Can I order an item that is currently out of stock?

Possibly. We regularly receive new stock and some popular products may return in future shipments. Contact us with the product you are interested in and we can let you know whether we expect to receive more.
 

Can you source special products?

We may be able to assist with special requests depending on the type of product and our suppliers.

If you are looking for a particular statue, garden feature, man cave item or decorative piece, send us a photo or description and we can advise whether we may be able to source something suitable.
 

What happens if my order arrives damaged?

Please contact us as soon as reasonably possible and provide your order details along with clear photographs of the product, packaging and damage. We will review the issue and help determine the appropriate next step. Your rights under Australian Consumer Law are not affected by this process.
 

Can I return an item if I change my mind?

Change-of-mind returns may be considered at the discretion of Warehouse Wonders where the item is unused, undamaged and in saleable condition. Please contact us before returning anything. Our change-of-mind policy does not affect any rights you may have under Australian Consumer Law where a product is faulty or otherwise fails to meet a consumer guarantee.
 

What should I do if I receive the wrong or faulty product?

Contact Warehouse Wonders with your order details and photographs where appropriate. We will review the issue and arrange an appropriate solution in accordance with our Shipping & Returns Policy and applicable Australian Consumer Law.
 

Can I see additional photos before buying?

Yes. If you would like additional photos, measurements or information about a product, contact us and we will assist where possible.

This can be especially useful for large statues, pots, water features and individually finished pieces.
 

Do you get new stock regularly?

Yes. Warehouse Wonders regularly receives new and different products, and our range changes throughout the year.

New arrivals are added to the website as they become available.
 

How can I contact Warehouse Wonders?

You can contact us using:

Phone: 0498 668 641
Email: warehousewonders@outlook.com.au

You can also contact us through the Warehouse Wonders website or our social media pages.

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