Shipping & Returns

Last updated: 10 September 2026

At Warehouse Wonders, we want your purchase to arrive safely and for you to be happy with your order. The information below explains our pickup, delivery, shipping and returns procedures.

Local Pickup
Local pickup is available from:
Warehouse Wonders
1216 Gisborne-Melton Road
Toolern Vale VIC 3337

Please wait until your order is confirmed as ready for collection before travelling to the store.
For large or heavy items, we recommend bringing a suitable vehicle and any necessary restraints or equipment to transport your purchase safely.

Shipping & Delivery
Shipping and delivery options vary depending on the size, weight and destination of your order.
Where shipping is available directly through our website, the applicable delivery charge will be displayed during checkout.
Some products, particularly large, heavy, fragile or oversized items, may require a custom delivery or freight quote. If this applies to your order, please contact us before purchasing or we will contact you after your order is received to discuss the available delivery options.
Warehouse Wonders may use third-party couriers, freight companies or delivery providers depending on the item and destination.

Delivery Timeframes
Delivery timeframes are estimates only and can vary depending on your location, the product purchased, courier or freight availability and other circumstances outside our reasonable control.
Once an order has been handed to a courier or freight provider, delays caused by that provider may be outside the direct control of Warehouse Wonders. We will, however, assist where reasonably possible if there is an issue with your delivery.

Large, Heavy & Fragile Items
Many Warehouse Wonders products are large, heavy or fragile and require additional care during transport.
Delivery arrangements for items such as large statues, water features, pots, fire pits, furniture and other oversized products may differ from standard parcel delivery.
Customers should ensure that there is appropriate access at the delivery location and that assistance is available where required to safely move heavy products.
Unless specifically agreed otherwise, delivery does not necessarily include installation, assembly, positioning or carrying an item to a particular location within the property.

Inspecting Your Delivery
We recommend inspecting your order as soon as reasonably possible after receiving it.
If an item appears to have been damaged during transport, please contact us as soon as possible and provide your order details together with clear photographs of the item, packaging and any visible damage.
Prompt notification helps us investigate freight damage with the relevant carrier. However, nothing in this policy limits any rights you may have under the Australian Consumer Law.

Faulty, Damaged or Incorrect Products
If you receive an item that is faulty, damaged, significantly different from its description or not the product you ordered, please contact Warehouse Wonders.
Depending on the circumstances and your rights under the Australian Consumer Law, an appropriate remedy may include a repair, replacement or refund.
The remedy available can depend on whether the problem is considered a major or minor failure. Australian Consumer Law rights cannot be excluded by a retailer's returns policy.

Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
Products must be of acceptable quality, reasonably fit for their intended purpose and match their description.
Your rights under the Australian Consumer Law apply in addition to any other warranty or policy offered by Warehouse Wonders.

Change of Mind
Warehouse Wonders is not required to provide a refund or exchange simply because a customer changes their mind, finds the item cheaper elsewhere, decides they no longer need the product or chooses the wrong item.
However, we understand circumstances can change. We may consider a change-of-mind return or exchange at our discretion where the item is unused, undamaged, in saleable condition and accompanied by proof of purchase.
Any approved change-of-mind return may exclude original delivery or freight charges, and the customer may be responsible for the cost of returning the item.
This change-of-mind policy does not affect your rights where a product fails to meet a consumer guarantee. The ACCC confirms that businesses generally aren't required to provide a remedy for a simple change of mind unless they have chosen to offer such a policy.

Sale & Clearance Items
Sale and clearance products remain covered by the Australian Consumer Law.
A discounted price does not remove a customer's consumer guarantee rights. However, a customer may not be entitled to a remedy for a particular fault or defect that was clearly disclosed before purchase and accepted as part of the sale.

Returns Process
Before returning an item, please contact Warehouse Wonders so we can review the issue and advise you of the appropriate next steps.
Please provide your name, order number or proof of purchase, a description of the issue and photographs where relevant.
Large or bulky products should not be returned or freighted without contacting us first, as we may need to arrange or approve an appropriate transport method.

Return Shipping Costs
Where a product has a confirmed fault or otherwise fails to meet a consumer guarantee, responsibility for reasonable return costs will be determined in accordance with the Australian Consumer Law.
For an approved change-of-mind return, the customer will generally be responsible for return delivery or freight costs.

Refunds
Where a refund is approved, it will generally be processed using the original payment method where possible.
Processing times after a refund has been issued can vary depending on your bank or payment provider.

Cancellations Before Dispatch
If you need to cancel or change an order, please contact us as soon as possible.
We will try to accommodate your request where the order has not already been dispatched, prepared specifically for you or committed to a third-party freight provider.
Orders that have already been dispatched may need to be handled as a return and may incur delivery or return freight costs where permitted by law.

Contact Warehouse Wonders
For questions about shipping, delivery, damaged goods or returns, please contact us:
Warehouse Wonders
1216 Gisborne-Melton Road
Toolern Vale VIC 3337
Phone: 0498 668 641
Email: warehousewonders@outlook.com.au